We will gladly accept returns or exchanges on unworn/unmounted/unused merchandise within 14 days of receipt. Straps that have been mounted on a watch are considered to be “used.” For these items we will issue a store credit towards any type of strap.
Returns and exchanges must be mailed back to The Watch Strap Store at your expense, except in the (rare) case that we made a mistake with your order. Exchanged items will be mailed back to you at The Watch Strap Store’s expense. In most cases, exchanges will be mailed back to you via First Class Mail, both domestically and internationally. We will do our best to execute your refund or exchange within 1 to 2 business days after receiving it.
Refunds are only for the actual amount that you paid for the item, inclusive of any discounts you received. Refunds are given inclusive of any tax paid on the original order. A refund of your original shipping charge is not typically included unless certain criteria are met, since we did spend the money to ship you the item.
To make a return or exchange: Please email us